TERMS & CONDITIONS
All payments online via the shop will be taken via PayPal, Debit or Credit Card. When a payment has been taken, you will receive an e-mail confirming your order.
If you have an account, this will also be added to the orders section of your account. If you have any issues with this process, including being unable to pay online, please message us at firstname.lastname@example.org
Online purchases are subject to additional postage and packaging charges. These will be added at the checkout before payment and are based on physical location of the recipient address at a flat rate.
UK orders are sent via Royal Mail Special Delivery, for other countries Royal Mail International Tracked.
International delivery is the responsibility of the postal service in the destination country and BeCHARLO cannot be held responsible for any delays caused by the local country postal service or customs checks.
Any customs charges are the sole responsibility of the customer. You will be provided with a tracking number for your order when it gets dispatched.
Delivery time varies depending on the collection.
We endeavour to dispatch within 3-5 working days within the UK, and 5-12 working days for other countries. Maximum delivery time is 8 weeks if the item has been made to order, we will inform you if that is the case.
SALES AND RETURNS
We hope that you will be delighted with your order from BeCHARLO.
If for any reason you are not entirely satisfied with your purchase we are happy to offer an exchange or credit note within 28 days of purchase.
Alternatively we will refund a sale made through this website providing your item is returned to us unworn, in perfect condition and in its original packaging within 14 working days of your receipt of the order.
If you do wish to return an item, please contact us for further details.
Purchases exempt from both the refund and exchange policies, unless they are structurally faulty:
– Earrings and Studs
– Commissioned pieces (Bespoke)
– Customised pieces
Please note when ordering rings online it is the customer’s sole responsibility to ensure that they have ordered the correct size.
We recommend that you have your finger sized, if you do not know your desired ring or bangle size, please refer to our SIZE GUIDE located in the footer of the website. BeCHARLO will re-size unworn rings at a cost of £50.
We are unable to accept responsibility for the non-arrival of returned goods and therefore recommend that UK items be sent by insured special delivery. Please note that the cost of shipping is not refundable.
In the interests of fraud prevention, your refund will be issued by the same method by which you paid within 28 days of receipt of the return.
REPAIRS & RECONDITIONING
The essence and beauty of our jewellery is in it’s organic feel.
Our jewellery is designed , made and finished in house and should be worn with care.
Broken chains are not the responsibility of BeCHARLO, if they are faulty on arrival and reported within 14 days they will be replaced like for like, free of charge upon receipt of the broken chain.
Our Oxidised range may also wear over time as the solution used is a surface covering. We can re-oxidise at a cost of £25 per piece.
Please read our JEWELLERY CARE section for more information about looking after your jewellery.
ONE OF A KIND
Our pieces are photographed and replicated on screen to the best of our ability, however, variations in monitor, browser or software calibrations on your browsing device may cause variations in image and colour of items shown digitally, for which we cannot accept responsibility.
If for any reason you are not happy with your order or you feel it is not in keeping with your request we would be happy to exchange it for you within 28 days of purchase.
Please refer to our ‘Sales and Returns’ policy for purchases exempt of exchange or refund.
For any other pieces (excluding Bespoke) a credit note or exchange will be offered.
DIAMONDS, STONES & GOLD
We deal with UK based suppliers when purchasing our metals and stones. These companies do not deal in “conflict” diamonds and are supporters of the Kimberley Process.
All measures have been taken to secure the safety of your data while using out website.
We reserve the right to change this policy at any time so please review it from time to time.
Design Rights and Copyrights remain the sole property of Becca Charlo. Prices are correct at the time of publication. BeCHARLO reserve the right to review their prices at anytime.